Customer Support Policy

Effective Date: March 1st, 2024

At LogicBaker Company Limited, we are dedicated to providing exceptional customer support to ensure a positive experience with our products and services. This Customer Support Policy outlines the standards and procedures for assisting our customers.

1. Support Channels

We offer support through the following channels:

1. Email Support: support@logicbaker.com
2. Phone Support: +1-800-654-3210
3. Live Chat: Available on our website during business hours.
4. Help Center: Access FAQs, tutorials, and guides at help.logicbaker.com.

2. Support Availability

• Business Hours: Our support team is available from Monday to Friday, 9 AM - 6 PM GMT.
• Response Time: We strive to respond to inquiries within 24 hours.

3. Types of Support Provided

We assist customers with:

1. Account and Billing Issues:
   • Account setup, login assistance, and billing inquiries.
2. Technical Support:
   • Troubleshooting technical issues related to our products and services.
3. General Inquiries:
   • Providing information about products, features, and services.
4. Feedback and Complaints:
   • Listening to feedback and resolving complaints promptly.

4. Customer Responsibilities

To ensure effective support, customers are encouraged to:

1. Provide accurate and detailed information about their issue.
2. Be available for follow-up communications if necessary.
3. Use polite and respectful language when interacting with support staff.

5. Escalation Procedure

If an issue cannot be resolved immediately, it may be escalated to a higher-level support team. Escalation timelines:

• Initial Review: Within 2 business days.
• Resolution by Escalation Team: Within 5 business days.

6. Service Limitations

While we strive to resolve all customer issues, the following are outside the scope of our support services:

1. Issues caused by third-party services or products.
2. Customization or modification of our products outside standard features.
3. Any actions that violate our Terms of Service.

7. Feedback and Improvement

We value your feedback. If you have suggestions for improving our customer support services, please email us at support@logicbaker.com.

8. Updates to This Policy

This Customer Support Policy may be updated from time to time. Changes will be reflected in the Effective Date at the top of this document.

9. Contact Information

For questions or concerns regarding this Policy or our support services, please contact:

• Email: support@logicbaker.com
• Phone: +1-800-654-3210
• Address: 2081 Mountain View, CA. 94583

Thank you for choosing LogicBaker Company Limited. We’re here to help!